At cnd88, we believe gaming should be entertaining, not problematic. Learn about our commitment to player safety and responsible gaming practices.
cnd88 is committed to promoting responsible gaming and ensuring that our platform remains a source of entertainment, not distress. We recognize that while the vast majority of our members enjoy gaming responsibly, some individuals may develop problematic gaming behaviors. That is why we have implemented comprehensive tools, resources, and policies designed to help you maintain control over your gaming activities.
Responsible gaming means understanding the risks, setting personal limits, recognizing warning signs, and seeking help when needed. This page provides detailed information about our responsible gaming initiatives, self-exclusion options, deposit and time limits, and where to find support if you or someone you know is experiencing gaming-related difficulties.
You must be at least 21 years of age to register an account and use cnd88 services. We employ rigorous age verification procedures during registration and may request government-issued identification (KTP, passport, or driver's license) to confirm your age at any time. Accounts found to belong to individuals under 21 will be immediately suspended, and all funds will be returned to the depositing source after verification.
Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your cnd88 account. Once a limit is reached, you will not be able to deposit additional funds until the time period resets.
Control how long you play in a single session. You can set session time limits that will automatically log you out after a specified duration, helping you avoid excessive gaming sessions.
If you feel you need a break from gaming, you can temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in, deposit, or place bets.
For those who need a longer break or feel their gaming has become problematic, self-exclusion allows you to close your account for a minimum of 6 months, up to permanent closure.
Monitor your gaming activity with detailed transaction histories and account statements. Review your deposits, withdrawals, bets placed, and winnings to maintain awareness of your gaming patterns.
Receive periodic pop-up notifications that inform you how long you have been playing and display your current session balance. These reminders help you stay aware of time and spending.
Gaming becomes a problem when it interferes with your daily life, relationships, finances, or emotional well-being. Be honest with yourself if you recognize any of these warning signs:
Spending more money on gaming than you can afford to lose or chasing losses by betting more to recover what you have lost.
Neglecting work, school, family responsibilities, or social activities because of gaming.
Feeling anxious, irritable, or restless when unable to play or when trying to cut down on gaming.
Borrowing money, selling possessions, or taking loans to fund your gaming activities.
Lying to family or friends about how much time or money you spend on gaming.
Using gaming as an escape from problems, stress, anxiety, or depression.
Feeling guilt, shame, or remorse after gaming sessions, yet continuing to play despite these feelings.
Repeatedly trying and failing to reduce or stop gaming on your own.
Experiencing mood swings, depression, or suicidal thoughts related to gaming losses.
If you believe your gaming has become problematic, or if you are concerned about someone else's gaming behavior, please reach out. Our customer support team is available 24/7 to assist you with implementing responsible gaming tools, discussing self-exclusion options, or connecting you with professional support resources.
Available 24/7 on our website. Indonesian-speaking agents ready to help with responsible gaming tools and self-exclusion.
[email protected]
We respond to responsible gaming inquiries within 2 hours.
Contact us via WhatsApp for private, confidential assistance with gaming concerns.
In addition to our internal support, we encourage anyone experiencing gaming-related difficulties to seek help from professional organizations that specialize in problem gaming support and treatment. While these organizations are based outside Indonesia, many offer online resources, chat support, and multilingual assistance:
If you are in crisis or experiencing thoughts of self-harm, please contact your local emergency services or crisis hotline immediately. In Indonesia, you can reach the national crisis hotline at 119 or emergency services at 112.
cnd88 takes responsible gaming seriously and continuously works to improve our policies, tools, and support systems. Our commitment includes:
We believe that by providing comprehensive tools, transparent information, and accessible support, we can help ensure that gaming remains a form of entertainment rather than a source of harm. Your well-being is our priority, and we encourage you to use the resources available to you to maintain a healthy relationship with gaming.
Our support team is available 24/7 to assist you with responsible gaming tools, answer questions, or provide guidance. Do not hesitate to reach out.